I love the holiday season. I love the shopping, the crowds, the trees, the lights. I love the egg nog and the bustling airports. Heck, I even love sending Christmas cards. But receiving them can sometimes be a different story.
Companies and institutions that take the time--or seize the marketing opportunity--to send cards and e-cards to their customers are doing the right thing. Tell us how much you appreciate our business. Throw your brand name all over it; we won't mind.
But make it sincere, if even under false pretenses. Customers will know your card is a marketing message, but the jolly ones will appreciate your kind words anyway. And they'll remember you next time they open their wallets.
Companies that get this right score big points. Take United, for example:

Or Daniel's previous post about CVS.
But companies that get this wrong may leave customers--or alumni--feeling a bit less jolly.
My alma mater, Boston College, is a wonderful institution, in [almost] every way. I'm a proud BC Eagle. I'm happy to donate to the BC Fund. I'm more than happy to field handfuls of calls and letters soliciting donations throughout the year. And I do. My dear BC is merciless.
Why, then, would the university send yet another solicitation at the holidays? Why would it pass up a spectacular opportunity to be gracious and appreciative to its passionate alumni, to simply wish them well and thank them for their support? Why wouldn't it take advantage of the fact that a thoughtful, festive message is often more powerful than yet another request for money?
In the past, the BC Fund team has sent beautiful e-cards with animated snow and warm holiday wishes... and a request for donations as the kicker.This year's e-mail was more straightforward:
During the holiday season, our thoughts often turn to helping those less fortunate than ourselves. For Boston College students, this season lasts all year long. ... In the spirit of giving, please consider a gift to Boston College this year, as you have in the past, in support of our service initiatives or a program that helped make Boston College a special place for you. ... Thank you in advance for your consideration. Merry Christmas and Best Wishes for a Happy New Year!
And, yet again, the message falls flat. I get it. You're a great university with great kids and great programs. You want our money. And you could give a rat's behind about our holiday cheer.
This isn't the Salvation Army or the Jimmy Fund, which need to push their messages to the forefront of our collective consciousness every holiday season as we remember that we should be helping out and giving back. This is a university that takes every opportunity to remind its alums that it's time to step up to the fundraising plate. This is a university that neglects to truly thank them for doing so.
We still love you, BC. Please show your alums that you love us, too. In this consumer-driven marketplace, all companies should follow suit.
We'll remember you next time we open our wallets.