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January 28, 2008

PepsiCo gives consumers the silent treatment in Superbowl spot


PepsiCo Logo
Superbowl weekend is always noisy. There's lots of glitz, glamor, football and, of course, the commercials.

This year, Purchase, N.Y.-based PepsiCo is airing a 60-second, pre-Superbowl spot that will be completely silent. The ad will feature two guys in a car, en route to their friend Bob's Superbowl party, but they forget where his house is.

In a stroke of inspiration, the car's driver leans on the horn. One by one, the block's homeowners turn on the lights, and dogs start barking up and down the street. The house that remains unlit: Bob's place.

Talk about targeting. What do you think of this spot? (P.S. - I'll post it once it becomes available on YouTube.)

January 18, 2008

McDonald's pulls plug on report card promotion

McDonald's pulled the plug quickly on this one.

Last month, we blogged about McDonald's decision to give free Happy Meals to students in Seminole County, Florida, for good academic performance -- a message printed on the students' report card envelopes.



In part, probably, due to parent and outside protesters, McDonald's decided not to run the promotion, and it will pay for the envelopes to be reprinted. Company spokesman Bill Whitman said the company ended the promotion because it "believes the focus should be on the importance of a good education."

What do you think? Did McDonald's do the right thing by killing the promo, or should it have let things play out?


**ADDENDUM - The Fall 2007 issue of the Journal of Public Policy and Marketing has a special section, "Perspectives on Food Marketing and Childhood Obesity" that's worth a look!

January 15, 2008

Guest blogger: Danielle Ginty


Danielle Ginty
I'm glad to announce the winner of our recent blog contest: Danielle Ginty, VP of relationship management at iDNA

Entrants were asked to write a blog post on marketing in the developing world, inspired by Vijay Mahajan and Kamini Banga's book, the 2007 Berry Book Prize-winning The 86% Solution: How To Succeed In the Biggest Market Opportunity of the 21st Century.

Here's her post:


The developing world is the greatest market growth opportunity because I believe it is hungrier (not necessarily meant as a double entendre) in its desire to attain “new� lifestyles through consumer goods and products than the smaller percentage of us who have had abundant access to consumer luxuries to the point of boredom or passionless purchasing and inevitable waste.

There are many luxuries that we take for granted while the developing world is learning about them and are eager to consume, including electronics, telecommunications, medical devices and education. Luxuries, useful and perceived, are easier to market to those who have disposable income; and now that the developing world is starting to have more disposable income they are a growing market.

Take the following example: the luxury brand status symbols, the Jaguar automobile and the Land Rover SUV, seem to be more or less ex-loves of the Western world, (more details can be found in this Slate.com post). Their operations were put on the market and the most likely bidder was an Indian company called Tata Motors. An interesting comment about this bidder, is that even though Tata Motors could and wants to buy, there are those in the industry who believe that ownership by an Indian company would taint Jaguar’s brand image.

This example may not represent the typical market interests of the developing world masses, however, it is indicative of the changing buying power of developing countries and desire for luxury items. Not to mention, another noteworthy fact that while SUVs have fallen out of fashion in Hollywood, sales in India are booming.

For the Western world, the love affair with luxuries is dwindling for most of us “few� – who believe we have seen, had and consumed most ideas (or variations on those ideas) on the market not to mention those that sit on shelves and in warehouses. Consequently, we are a more complicated market to target. In an effort to create new luxury products of interest, the manufacturing and marketing trends seem to turn to more sustainable, feel-good products with purpose. Product descriptions include words like "organic," "eco," "sustainable" and "environmental". (Read more about that here.)

But what about all the old luxuries sitting on the shelf? Those same ideas and items represent a whole new way of life and attitude and sophistication for those in the developing world and they exist ready and waiting for a willing market to embrace them. My cynical agreement with the developing world being the greatest market growth opportunity is based around the belief that they are an easier sell in large part because they are “developing� and their needs and desires are at differing stages from ours and are much broader. I just hope these developing worlds do not feel the need to follow exactly in the footsteps of the so-called “developed� worlds, since we have not always chosen the most responsible path.


Danielle Ginty is a vice president of relationship management at iDNA, a strategic communications, technology and entertainment company. In this role, she draws from her past experiences in the worlds of advertising; professional services and corporate marketing to partner with her clients and bring them the tools they need to solve their problems and meet their communication objectives. For the past few years, she has worked closely with Chief Ethics and Compliance Officers, helping them to create fresh ideas for their employee communication programs.

January 14, 2008

For advertisers, 2008 Superbowl may be silver lining to writers' strike cloud

The current writers' strike has canned the 2008 Golden Globes, and the 2008 Academy Awards could be next. As a result, this year's Superbowl could be the place for advertisers to spend more of their budgets than in years past, especially with this year's projected economic recession.

If you think about this, it makes sense: You're not spending your ad dollars on primetime spots, nor are you shelling out the big bucks on award shows. But if your already have a Superbowl slot, perhaps you'll dump more money into production, etc. Maybe you'll work on some sort of Superbowl promo tie-in. Either way, your spot needs to get people to start buying your product. Now. Recessions generally cause decreases in both retail and restaurant spending.

So if consumers are going to spend money on your brand, they'd better have a good reason to. Spend the money now on a Superbowl spot that'll get people to stand up and take notice. Now's not the time to be cheap.

January 10, 2008

Crazy cross-promotion

Did anyone happen to see the new HP commercial featuring Serena Williams and Jumper star Hayden Christensen, which aired Monday night during the NCAA Bowl Championship Series title game on Fox?

Here's an Adweek article about it.

What do you think? Brilliant marketing ploy or distracting/annoying?

The outdoor marketer's oversight

What's wrong with this picture:



When's the last time you paid attention to and were prompted to visit a Web site by an ad you saw on public transportation?

I was on the bus last night coming back from the Chicago IxDA when I had a revelation. Many of these ads, like this one here, are chock-full of information. After this information, usually, is a Web site you can check out for more information.

It's not that I don't like these ads, don't get me wrong. My main beef with them is I just don't think they're actionable. It's like, great, you actually have a Web site. It's not 1998; you should have one already.

So I can go to a great vacation spot, or I can go to a cool new Web site if I:

a) See the ad enough to remember it in the future.
b) Actually write down the URL.
c) Care enough to follow through and go to the page.

Maybe these ads aren't about getting someone to do something. Maybe it's just about bombarding folks with repeated messages so that they maybe recall your brand in the future. My suggestion: Show potential customers why they should listen to you. You'll probably benefit from giving them something immediate.

January 8, 2008

2008: The year iTunes died?

Ha, I knew that headline would catch your attention. iTunes won't die this year, but there's a good chance rival .mp3 vendors Amazon and Napster will take a big bite out of the Apple. (Hardy har-har.)

Napster, of course, just announced its plans to shift its online inventory to the DRM-free.mp3 format. (Amazon switched over last year.) eMusic is another company that comes to mind. And now, the labels are in on it too. Recently, Sony BMG announced plans to sell its catalog in the format, making it the last major label to switch over.

Let's be honest. iTunes is simple and easy to use, especially as many people who listen to mp3s use an iPod. But would you really make the switch to buying your music through something other than iTunes? What do you think?

Marketers: Does this throw a wrench into your plans? Is the marketing world irreversibly on the iTunes/Apple bandwagon?

Howard Schultz returns as Starbucks CEO, will close underperforming stores

As you sip your vanilla nonfat latte this morning, here's something to think about.



Remember that memo from former Starbucks chairman Howard Schultz (pictured above) to former company CEO Jim Donald? If not, that's okay. Schultz wrote that since there were so many stores, it watered down the brand, and he warned of the "commoditization of the Starbucks experience."

Well, he's back, perhaps in response to McDonalds' introduction of high-end coffee drinks on its menu.

His immediate goals include slowing company growth and closing underperforming stores in the U.S. while expanding its base abroad. He also wants to reignite people's connection with Starbucks by introducing new initiatives (and new drinks).

What do you think?

January 4, 2008

The life of an ad exec: overrated?

Had to get this last post in there before the weekend.

According to Marty Nemko over at U.S. News and World Report, one of the most overrated career choices one can make is to become an ad exec.

Any thoughts?

Prediction: More Web communities for customer feedback, involvement

For the November 1 issue of Marketing News, I wrote a story about early adopters and their role in the consumer electronics world.

In my story, I spoke with Sean O'Driscoll, formerly of Microsoft and with Chris Gaebler at Sony about online communities their respective companies built to elicit a steady stream of user feedback. Microsoft MVP and Sony Frontline in which they embrace a steady stream of customer feedback.

I wrote:

For example, since 1992, Microsoft Corp. has run its Most Valuable Professional (MVP) program, which has 4,000 participants in 90 countries. MVPs give Microsoft user feedback for almost every new product, from Windows to Xbox. In the most recent version of Office, Microsoft introduced a “ribbon� feature for controlling settings and programming features in place of the more familiar toolbar. At first the MVPs resisted. “They weren’t real happy with the change, but that at least created a vehicle for conversation with them,� says Sean O’Driscoll, senior director for community support services at Microsoft and its Most Valuable Professional program. “After they experienced the ribbon for a few months, the vast majority became users.�

...and about Sony:

The company also recently created a Web community of about 850 early adopters called “Sony Frontline,� from whom the company constantly solicits feedback on new product ideas and prototypes. Creating a social networking portal for the group is a formalized version of what Sony has already done for years, Gaebler says, and worth doing because the information the company gets is priceless.

For example, six months before Sony re-launched its eBook Reader last year, the company solicited early adopters’ input that convinced engineers to move some buttons around on the product before putting it on the market. “You’re building another process into the new product development [cycle], but you have to do it,� Gaebler says. “All of our engineers appreciate the role early adopters [play].�


So I wasn't surprised to read Brad Bortner's predictions for market research in 2008. Bortner, a Forrester principal analyst, predicts top brands will use Web 2.0 to create more of these communities to take engagement to the next level.

Other predictions: more surveys done by non-market researchers, an increase in the quality of online panels and more transparency in audit data. I think Bortner's predictions are worth checking out.

Have a great weekend, all!

January 3, 2008

J.P. Morgan: Display ad revenue to grow 20% in '08

Will the display ad market really grow that much in 2008? At least one analyst, Imran Khan of J.P. Morgan, thinks so. He says it'll hit $8.6 billion, a lofty prediction, I think. But he may be onto something.

Here's a chart from the report, linked from TechCrunch, which broke the story:



Why? Improved targeting mechanisms are one reason. The 2008 election is another. He also says that privacy issues with social networks like Facebook, MySpace and Friendster, so low CPMs will rise. As a result, average display ad CPM in the U.S. will rise from $3.31 to $3.44.

I guess we can only wait and see what happens...

January 2, 2008

Radiohead continues to break new ground with Current TV concert

(Disclaimer: I'm a huge Radiohead fan. Sue me.)



I was watching a bit of television on New Year's Eve shortly before the fireworks display here in Chicago when I stumbled across Radiohead's Scotch Mist concert on Current TV. (It's a great show, by the way. Check it out.) It was clear to me then that Radiohead, already secure of its place in rock history, is continuing to blaze new trails for music artists while rewarding its fans...and the television channel's socially conscious viewers.

A few months ago, the band released a pay-what-you-want, downloadble version of its new album, In Rainbows, on its Web site. Sales numbers for the album actually were pretty good, despite the fact 62% of downloaders didn't pay. According to ComScore, Radiohead made an average of $2.26 per album, but a whopping $6 from people who paid for the album. (I wrote a news brief about this in the 12/15 issue of Marketing News.)

By doing this, Radiohead proved that good, established bands don't need major labels to make money. In a Wired interview with Talking Head David Byrne, Radiohead frontman Thom Yorke said that labels inhibit not only the artistic process, but only really allow bands to make money from touring.

And through its concert on Current, Radiohead proved once again it doesn't need backing to create tremendous buzz; just a love for music and respect for listeners. For marketers, forward-thinking bands like Radiohead could be possible gold mines. Keep your ears to the ground for other interesting, "do-gooder" approaches like this.
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